
by:
vaxzineLast week, I put my foot down with two clients. Now, I know what you're thinking. How is that any different from any other week for me, right? The thing is, I could tell neither one of them was thrilled with the fact that it was my way or the highway. Instead of sending them freewheeling down Route 666, however, like I typically would, I ignored their protests temporarily and thought about the situations a bit.
Client #1 was a new client I secured through a referral from one of my longest-running clients. She wanted to chit-chat it up on the phone one day after we'd just had a lengthy gab fest. Long-time readers know, I don't do the telephone and I made it clear to this client that this (non-billable) telephone time was not going to become a habit. Then I relented and said, "Let's have one more conversation and try to iron everything out."
And a funny thing happened. That phone time turned out to be productive. Although, in essence, it was still unbillable time, the client and I nailed down the themes, reasearch sites and titles for three articles in the process. That means I can now get right down to writing, thereby saving me time overall. Mind you, this concession worked to my advantage only because I'm charging a project rate. If I were charging by the hour, it wouldn't have. But then again, if that were the case, I'd make it part of my contract that brainstorming time fell under billable hours.
Client #2 is an ongoing client who sends me a good chunk of work each month. However, she wanted me to revise a press release--for the second time--that I wrote on November 26. Setting aside the fact that it's now six weeks later, I agreed to only one round of revisions with this client. I almost didn't relent on this one, but maybe after all I've gone through in my personal life of late, I'm feeling a bit charitable these days. Perhaps it's just the full moon. In any event, I left it at this: "If it's something that I can fix fairly quickly, I'll do it this time for free. Let's just try to keep to one revision moving forward, though."
So why am I, the self-proclaimed Irreverent Freelancer, admitting this? It's in honor of
Amy Derby's call for blogging authenticity and vulnerability. (See video on the top right of her page.)
I'm not going to become a pushover by any stretch of the imagination. Client #1 is going to be limited to 30 minutes of phone time per monthly assignment. Client #2 is getting a freebie only this one time, and I may even add a 30-day revisionary limit clause to our working arrangement. It's possible that through my actions I've maintained two gigs that will be smooth sailing from here on out. It's also a potentiality that I'll wish I hadn't conceded.
Either way, what I suppose, in essence, I'm saying is that "Screw you!" isn't a one-size-fits-all solution--and it's not how I approach most of my working relationships. The authentic me isn't afraid to put her foot down, but occasionally she also recognizes that she needs to pick it back up before the bug goes splat.
Labels: advice, client tales